Renewal Dates (Billing dates)
Invoice Dates
Hosting accounts are invoiced 7 days prior to billing date. An invoice notification email is sent out at the time of invoice generation indicating the outstanding amount and the due date.
Invoices are due on the billing date. If you have auto-renewal option enabled for the hosting package, a credit card stored in our system and this card is set for auto-renewal, it will be charged on the 5-7th day after invoice generation (i.e., on the billing date). In case the first auto-renewal attempt failed, the system will try to renew the hosting plan on the 2 and 5 days after the billing date. If the system receives an error related to invalidity of a card (i.e. the attached card expired) it sets a pause in 7 days till the next charge. Thus, there will be only one more automatic attempt to renew the service before it is suspended. It is recommended to renew the service manually in such cases.
Suspension
Unpaid invoices may result in suspension of your web hosting services. Shared hosting accounts, Business and Reseller plans will be suspended 5 days after the invoice due date. Thus, you have 10 days in total to pay the invoice for the shared hosting services before your account is suspended.
